Privacy Policy

1. Overview

We operate a business-to-business (B2B) CNC machining service. The majority of data we collect relates to your professional context — your company, engineering specifications, and project requirements. We do not engage in consumer-facing advertising and do not sell personal data under any circumstances.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly:

• Name, job title, company name, and work email address
• Phone number and mailing address
• Technical drawings, CAD files (STEP, DXF, PDF), and project specifications submitted via RFQ forms or email
• Communications you send us (emails, chat messages, support tickets)

Information Collected Automatically:

• IP address, browser type, and operating system
• Pages visited, time spent on site, and navigation paths
• Referring website or search term

3. How We Use Your Information

We use your information solely for legitimate business purposes:

• To prepare and deliver quotations for manufacturing services
• To fulfill, manage, and communicate about your orders
• To provide technical support and DFM (Design for Manufacturability) feedback
• To send transactional communications (order confirmations, shipping notices)
• To send industry newsletters or product updates only with your explicit consent
• To comply with legal obligations (invoicing, export control regulations)
• To improve our website and service quality through aggregated analytics

We will never use your technical drawings or design files for any purpose other than fulfilling your order, and we will never share them with third parties without your explicit written consent.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share limited information with:

• Service Providers: Subcontractors or vendors essential to order fulfillment (e.g., surface treatment facilities), bound by confidentiality agreements.
• Logistics Partners: Shipping and freight companies, solely for delivery purposes.
• Legal Authorities: When required by law, court order, or to protect our rights.

In the event of a merger, acquisition, or asset sale, customer data may be transferred as part of the transaction, with notice provided to affected parties.

5. Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, or misuse:

• TLS/SSL encryption for all data transmitted via our website
• Encrypted file storage for all submitted CAD files and technical drawings
• Access to customer data restricted to employees with a legitimate need
• Regular security assessments and staff training

No method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable law.

6. Data Retention

We retain your personal and technical data for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law:

• Order records and associated technical files: 7 years (for accounting and regulatory compliance)
• Quotation requests not resulting in an order: 2 years
• Marketing consent records: until consent is withdrawn
• Website analytics data: 26 months

You may request deletion of your personal data at any time, subject to our legal retention obligations.

7. Your Rights

Depending on your location, you may have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request erasure of your data, subject to legal obligations.
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Data Portability: Request a machine-readable copy of data you have provided to us.
• Opt-out of Marketing: Unsubscribe from marketing communications at any time via the link in any email or by contacting us directly.

To exercise any of these rights, please contact us at the details in Section 9 below. We will respond to verified requests within 30 days.

8. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your experience and understand how visitors use our site. Specifically:

• Essential Cookies: Required for basic site functionality (e.g., form submissions). Cannot be disabled.
• Analytics Cookies: Used to understand site traffic patterns (e.g., Google Analytics). You may opt out via your browser settings or our cookie banner.

We do not use advertising or behavioral tracking cookies. You can control cookie settings through your browser preferences at any time.

9. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact our Data Privacy Officer: